Privacy Policy

At Melody Spa Massage Lahore, we are committed to safeguarding the privacy of our customers and ensuring a safe, secure, and enjoyable experience. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding your data.
1. Information We Collect
We may collect personal information that you provide to us directly or indirectly, including:
Personal Identification Information: Name, contact details (phone number, email address), and payment details.
Health Information: As part of providing services such as physiotherapy and massages, we may collect health-related data including physical conditions, medical history, or other information relevant to the services we provide.
Service Interaction Information: Details of services requested (e.g., Thai Massage, Swedish Massage, Beauty Services, Physiotherapy), appointments, and communication preferences.
Payment Information: Information related to transactions, including credit/debit card numbers, billing information, and transaction history.
2. How We Use Your Information
We use your personal information for the following purposes:
Providing Services: To schedule appointments and deliver our services (massage, physiotherapy, beauty treatments, etc.).
Communication: To send confirmation and reminder messages for appointments, special offers, and service updates.
Improving Customer Experience: To personalize your experience based on your preferences and feedback.
Billing and Payments: To process payments and issue receipts.
Legal Compliance: To comply with local laws and regulations regarding health and safety.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, loss, alteration, or disclosure. This includes:
Secure data storage systems
Encryption of payment data during transactions
Limited access to your data by authorized personnel only
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
Service Providers: We may share your information with trusted service providers who assist us in offering our services (e.g., payment processors, email platforms).
Legal Requirements: If required by law, we may disclose your information to authorities or regulatory bodies.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to enhance user experience, track website usage, and improve our services. Cookies are small files that store information about your browsing activity. You can control cookie settings via your web browser.
6. Your Rights
You have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request updates or corrections to any inaccurate or incomplete data.
Deletion: You can ask us to delete your personal data under certain conditions, unless we are required to retain it for legal purposes.
Opt-out of Marketing: You can unsubscribe from promotional emails at any time by following the “unsubscribe” link in the email or contacting us directly.
7. Third-Party Links
Our website or communication channels may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties, and we encourage you to read their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We reserve the right to update or change this privacy policy at any time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns regarding this privacy policy or the processing of your personal information, please contact us